Refund Policy

Purelee Naturals Co – Refund & Return Policy

Thank you for shopping with Purelee Naturals Co. Your satisfaction is important to us. Please review our refund and return guidelines below.

Returns & Exchanges

We accept returns or exchanges within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused

• Be in its original packaging

• Be in the same condition as when you received it

• Include proof of purchase (order number or receipt)

Certain items are non-returnable for hygiene and safety reasons:

• Opened or used products

• Personal care items

• Custom or personalized items

• Gift cards

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 72 hours of delivery at [your email] with:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect item

We will replace the item or issue a refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be processed to your original payment method within 3–7 business days.
Shipping fees are non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• You received the wrong product

We recommend using a trackable shipping method.

Cancellations

Orders may be canceled within 2 hours of purchase.
After this time, we may have already begun processing your order.

Contact Us

If you have any questions about our refund policy, please contact us at:
📩 pureleenaturals.co@gmail.com